World Connection's monthly newsletter, written by Co-CEO Adam Bentley. One edition a month on what is happening inside our Boise and Guatemala City operations, what we are seeing across the customer experience industry, and the people doing the work.
October 2026: two weeks in Nashville for Shoptalk Fall and CCW, why the human edge still wins in an AI-first world, peak season hiring across our sites, and a new film about our team.
August 2026: six Boise leaders promoted from within through our Elevate program, thirty new seats added in Guatemala City across five industries, and a spotlight on our Chief People Officer Pablo.
July 2026: the inaugural World Connection Honor Roll recognizing 539 agents, why your BPO partner security posture is now a business risk, how we cut client training time by 30%, and a spotlight on Elvedina.
June 2026: why the market is done with vendors and wants partners, the sales pilot we funded ourselves for a client, what AI cannot do without connected data, and a spotlight on Ron in Boise.
May was the month World Connection 2.0 went live. Inside: why the new site is more than a refresh, what the industry's AI pullback proves about human agents, the five Tone Non-Negotiables our leaders wrote at the first Words That Work luncheon, and a spotlight on Robert, Chief Sales Officer in Boise.
April 2026: the OLA Vacations launch, why clients can now tell good CX from great CX, what is driving the move to Latin America, a new real estate partner, and a spotlight on Camilo in Guatemala.
