US-Owned Nearshore Call Center in Guatemala, In Your Time Zone
Cut CX costs by 40–50% with bilingual Guatemala City teams. US-owned, SOC 2 audited, and PCI compliant for high-quality support. Get a quote now.
95% CSAT score for 48 global brands
40–50% lower outsourcing costs than onshore
US-owned and operated since 2002
100% In-office teams for total security
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Connect with our leadership team and get a tailored proposal in 48 hours.
Defining Nearshore Excellence
Offshore saves money on the spreadsheet and costs you on the phone. World Connection is a US-owned nearshore call center, headquartered in Boise, Idaho, delivering from 100% in-office teams in Guatemala City, in your time zone. You get the cost savings of outsourcing without the overnight handoffs, accent friction, and quality gaps that make offshore support a false economy. US-owned since 2002, SOC 2 Type II audited, PCI DSS and HIPAA compliant, 95% CSAT across 48 brands.
Why nearshore beats offshore for US customers
US-owned accountability. You talk to the owner in Boise, not a layer of offshore account managers.
40-50% lower cost than onshore, most of the offshore savings, without the offshore tradeoffs.
Native-fluent, bilingual English/Spanish agents your customers actually understand, protecting CSAT and first-contact resolution.
Same time zone. Real-time coverage during your business hours, no next-day replies or overnight handoffs to the other side of the world.
SOC 2 Type II, PCI DSS and HIPAA compliant. Start from 10 seats, no enterprise minimums, live in weeks.
Dedicated, 100% in-office teams trained on your brand, never a shared pool renting out spare minutes.
Program Excellence
The World Connection Advantage
Dedicated teams, not a shared call pool
Your customers should feel like they're talking to your company, because they are. We build a dedicated team trained on your product, scripts, systems, and tone, managed by embedded supervisors on a monitored floor. They learn your business and stay on your account, so tenure builds, quality compounds, and your brand voice stays consistent across voice, chat, and email.
In-your-time-zone coverage, US-owned since 2002
Being nearshore in Guatemala City means your team works your hours in real time, collaborating with your staff, escalating live, and answering customers when they actually call. Being US-owned and operated since 2002, with a Boise headquarters, means the accountability, security posture, and communication you'd expect from a domestic partner. It's the combination offshore can't offer.
Built for security and compliance
We run 100% in-office teams with physical access controls, clean-desk policies, and embedded supervisors, SOC 2 Type II audited and PCI DSS and HIPAA compliant. Agents can take payment, account, and sensitive information safely by phone, inside documented controls. It's the data-security story your auditors and your customers expect.
Proven results across 48 brands
Our teams have driven a 90%+ reduction in abandoned calls for a regional bank, 101% first-call resolution for a SaaS platform, and $11M+ in booked jobs recovered for home-services brands, with a 95% CSAT average across 48 clients and a 12-year average client tenure. That's what dedicated, in-your-time-zone nearshore support delivers when it's done right.
How onboarding works
Week one we scope your program, systems, KPIs, and escalation rules. We recruit and train a dedicated team on your product, run a supervised go-live, and tune from real interaction data. Most programs are live within a few weeks, and you get a real quote in 48 hours, not a drawn-out enterprise sales cycle. Not ready to talk yet? Start with the free 2026 nearshore cost and quality guide.
Talk to the Owner.
Get a Quote in 48h.
Nearshore quality is the backbone of your user experience. World Connection CX provides a dedicated extension of your team based in Guatemala City, never a remote home-based pool. We are US-owned, based in Boise, Idaho. Since 2002, we have helped top brands to lower costs by 40–50%, improve quality, and scale support operations without the burden of increasing internal management complexity or dealing with the challenges of offshore time zones.
Frequently asked questions
What is a nearshore call center?
Why choose nearshore over offshore?
Are your agents bilingual?
How do you keep quality high?
Is the team dedicated to us or shared?