The Signal > August 2026
Updated: 6 hours ago
From the Desk of the CEO
Hey everyone, welcome to August's edition of The Signal.
This month has been about momentum. In Boise we opened a new leadership chapter and promoted a group of people who have earned it, and the shift in energy across the floor has been something to see. In Guatemala City we kept growing, adding thirty new seats across five industries. Two sites, one direction, and a lot to be proud of.
As always, reply anytime.
Adam Bentley Co-CEO, World Connection abentley@worldconnection.com | worldconnection.com
01 THE BIG STORY THIS MONTH
A New Chapter in Boise
This month marks a new chapter for our Boise operation, and it starts with our people. We promoted six leaders from within, every one of them a graduate of our Elevate Leadership Program, into roles where they can shape what comes next.
Elvedina Pajazetovic, Site Director
Frances Phillips, Supervisor
Lillian Tovar, HR Assistant and Assistant Site Trainer
Alix Patterson, Team Lead
Zachary Ancheta, Team Lead
Benjamin Johnson, Team Lead
The change in energy has been immediate. The call center feels louder, more energized, and more positive. Teams are meeting with their new leaders and building those relationships, and our leaders have been consistently walking the floor, checking in with employees, and making themselves visible and accessible.
When people see a real path forward, they show up differently. That is exactly what is happening in Boise right now.
Some of you met Elvedina in last month's spotlight as our People Operations Manager. This month she steps into the Site Director role.
This is what developing and promoting from within looks like. Each of these leaders earned their role by investing in themselves through Elevate, and watching them step up is a reminder of why we built that program in the first place. Boise is energized, and this is just the beginning.
02 ALSO ON OUR RADAR
Guatemala City Keeps Growing
Guatemala City is growing fast. This month we added thirty new seats across our self-storage, hospitality, tech support, logistics, and telecommunications accounts, driven by expansion with existing clients and the addition of one brand new client.
That mix matters. Growth from existing clients means the partnerships we have built are deepening and our teams are earning more of their business. A new logo means our reputation is opening doors. Getting both in the same month, across five very different industries, says a lot about the range and reliability of what our Guatemala City team delivers.
This kind of steady, multi industry growth is exactly what a strong outsourcing partner should look like. More capacity, more expertise, and more room to take on what our clients need next.
03 GET TO KNOW US
Meet Pablo, Chief People Officer
Pablo Mogollon brings more than two decades of experience driving commercial growth, sales transformation, marketing strategy, and people development across Latin America. As our Chief People Officer, he leads the work that strengthens talent acquisition and human resources strategy, helping the business adapt to an increasingly digital and customer-centric world.
Before joining World Connection, Pablo held senior leadership roles including Country Manager, Regional General Manager, and Vice President of Sales. He has managed multimillion-dollar portfolios, led organizations across Central America, the Dominican Republic, Ecuador, and Mexico, and guided business transformations, sales force expansions, and operational turnarounds. His leadership philosophy is simple: understand people, keep learning, and stay close to customers and frontline teams to find the next opportunity.
Fun Facts: Outside of work Pablo trains for endurance sports and is always looking to improve his cycling and running through data and analytics. He is genuinely curious about languages, engineering, and sports science, the kind of person who can move from people strategy to training metrics to earthquake-resistant building design in a single conversation. He asks "why" one more time than most people, not because he is difficult but because he loves understanding how things work. And if you ever need a good coffee recommendation or an unusual fact nobody asked for, Pablo is your guy.
Let's Talk About What This Means for You
That is August. Two sites moving in the right direction and a team that keeps raising the bar. If anything here resonates, or you want to talk about what a real outsourcing partnership looks like, just reply and we will find time.
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