✓ Talk to the owner
OUTSOURCED APPOINTMENT SETTING & SCHEDULING
Book more jobs.
Cut no-shows.
Never miss a call.
A dedicated, US-managed scheduling team answers, books, and confirms your appointments — so your calendar stays full and jobs stop slipping through the cracks. Not a shared call pool.
✓ US-owned since 2002
✓ SOC 2 Type II & PCI DSS
Get a quote in 48 hours
Tell us what you need — we’ll map a scheduling team to it.
15-minute working session · No sales pitch ·
Prefer to talk now?
Call (208) 789-8252
500–600
MISSED CALLS RECOVERED / MO
+200
BOOKED JOBS / MO
$200K–$300K
ADDED REVENUE
Everything from the first call to a confirmed job
WHAT OUR TEAM HANDLES
Plain and simple: we pick up, book it, confirm it, and follow up — trained on your call-flow and your software.
1
Appointment setting
Inbound and outbound agents book and confirm jobs directly in your system — fewer missed calls, fewer empty slots, more booked revenue.
2
Dispatch coordination
Structured dispatch support keeps techs routed and on time, cuts delays, and keeps your field operations running smoothly.
3
Reservations & booking
Booking and reservation teams that lift conversion, reduce wait-time friction, and protect customer satisfaction.
Team members across 3 sites
1,200
Average client tenure
12 yrs
95% CSAT
Across 25 brands
$11M+
In booked jobs
US-managed, nearshore teams
Boise + GT
“We have been partnered with World Connection for over 5 years. I can personally vouch for their steady 24/7/365 support and reliability over the years. They've consistently been there when we needed them, and their communication, transparency, and willingness to optimize our support services has been incredible.”
— Client testimonial
Home Services Executive
See what a dedicated scheduling team does for your calendar
Get a real quote in 48 hours — or a 15-minute working session, no sales pitch.
HVAC, PLUMBING, ELECTRICAL & HOME SERVICES CX
Stop Losing
Booked Jobs
Before The
Truck Rolls.
World Connection protects revenue for HVAC, plumbing, electrical, and home service companies by answering faster, reducing scheduling breakdowns, recovering missed opportunities, and stabilizing customer support operations without adding internal overhead. Built inside ServiceTitan®. Proven in the field.
WHAT WORLD CONNECTION DELIVERS
Missed Calls + Cancellations =
Lost Revenue
World Connection helps HVAC, plumbing, electrical, and home service companies centralize customer support, scheduling, overflow operations, and customer communication without sacrificing responsiveness, service quality, or brand reputation.
SCHEDULING OPERATIONS
REVENUE PROTECTION
Centralized Scheduling
& Overflow Support
Unified customer support, overflow coverage, and scheduling operations designed to reduce missed calls and improve booking conversion rates.
CUSTOMER EXPERIENCE
MULTI-BRAND SUPPORT
Customer Communication
Operations
Voice, chat, SMS, and customer communication operations built to improve responsiveness and strengthen customer trust across every interaction.
SCALABLE GROWTH
SERVICE OPERATIONS
Portfolio Expansion
& Integration Support
Operational infrastructure designed to support growth, peak demand, seasonal spikes, and multi-location service expansion.
REVENUE OPERATIONS
CUSTOMER RETENTION
Revenue Recovery
& Customer Retention
Follow-up workflows, escalation handling, rescheduling support, and service recovery operations designed to reduce cancellations and protect revenue.
MISSED CALLS RECOVERED
500+
CUSTOMER SUPPORT
24/7
Multilingual
SUBSCRIBER SUPPORT
Peak-Season
Always Ready
More Revenue.
Fewer Missed and Cancelled Calls.
World Connection helps HVAC, plumbing, electrical, and home service companies centralize scheduling, overflow support, customer communication, and back-office operations while improving responsiveness and protecting revenue.
The result is faster response times, stronger booking conversion, reduced operational strain, and scalable support infrastructure built for growth and peak demand periods.