Founder-Operated
Client focused
Since 2011, World Connection has helped organizations scale customer experience, sales support, and business operations through high-performing teams, operational discipline, and measurable outcomes. We combine human expertise, AI-driven innovation, and owner-led accountability to help clients grow with confidence.
Start with a simple conversation.
About World Connection
We are a nearshore contact center and BPO focused on small to mid-sized, high-growth companies ($5M–$500M in revenue), helping them protect and grow revenue through better customer experiences and sales support.
Who We Serve
- Retail & eCommerce
- Travel & Hospitality
- FinTech & Banking
- Software & eComm
- Telecom & MVNO
- Private Equity-backed portfolios
- Trades & Home Services
Our expertise is specifically tailored to the unique needs of small and mid-market companies.
What We Do
We design and run customer journey programs across channels (voice, chat, email, SMS, social) including AI Strategy Execution, inbound and outbound sales, customer care, tech support, and back office.
How We Help
Leadership That Gets It
Our two CEOs and Co-Founders are entrepreneurs and founders themselves. That's why we focus on small to mid-sized businesses and private equity-backed companies that need a hands-on, accountable partner.
- Owner-led accountability and strategic focus.
- Direct access to senior leadership for every client.
- A people-first, performance-driven culture.
Where We Operate
With our HQ in Boise, Idaho and our nearshore operations center in Guatemala City, Guatemala, our 1,200 team members support 48+ brands with excellence.
United States (HQ)
High-level strategy, senior leadership, and deep client collaboration from our Boise headquarters.
Guatemala City (Nearshore)
Operations center excellence with multilingual teams and high-growth scalable support.