Industries
Nearshore CX teams built for your industry
Eight industries, eight different kinds of agent. Someone who has talked a family through a sold out sailing is not interchangeable with someone who has handled a disputed charge on a bank card, and we do not pretend otherwise.
Pick the industry you run. Each page covers the programs we run there, the compliance that applies to it, and the results we are able to show you.
The eight industries we run teams in
Ordered by the proof we can put in front of you rather than alphabetically. The first five have published case studies behind them.
Travel & Hospitality
Reservations, guest support and loyalty care for cruise, resort and vacation brands, in English and Spanish, held together through peak season. Our longest running program in this industry carries a $30M+ annual revenue impact.
Financial Services & Regulated Industries
Account servicing, card disputes, collections support and bilingual member care, under SOC 2 Type II, PCI DSS and HIPAA, from teams that sit in our own buildings. One regional bank program cut abandoned calls by 90%.
SaaS & Software
Tier 1 and Tier 2 technical support, troubleshooting, billing questions and retention for software platforms, with agents trained on your product rather than handed a script about it.
Telecom & MVNO
Prepaid and postpaid support, activations, billing and save desks at volume, with the QA discipline that volume demands. One national MVNO program covers 1.4M+ customer interactions.
Private Equity & Multi Brands
One CX operation serving several portfolio brands at once: shared infrastructure, reporting and management underneath, each brand's own voice on the call. Onboarding support when the portfolio adds another brand.
E-commerce
Order status, returns, refunds and pre-sale questions across phone, email and chat, scaled up for a promotion or a holiday peak and scaled back down when it ends.
Healthcare
Patient scheduling, intake, benefits and eligibility questions and refill requests, HIPAA compliant, with bilingual agents on every shift.
Trades & Home Services
Inbound booking, dispatch coordination, overflow and after hours answering for home services platforms and the contractors on them. A missed call in this industry is a missed job, and it does not call back.
What is the same whichever page you land on
The industry decides what the agents need to know. It does not change how the operation underneath them is built.
Where the teams sit
Our own buildings in Guatemala City, 100% in office, no work from home
What you are buying
The same on every program
Who owns the company
US owned, headquartered in Boise, Idaho
Time zone
US Central, so the floor is live when your customers are calling
Languages
English and Spanish on every program
Compliance
SOC 2 Type II audited, PCI DSS and HIPAA compliant
Whose team it is
Dedicated to you. Your systems, your name on the call, no shared pool
Smallest program we take
Five seats
Time to a live team
Two to four weeks from signature
Time to a quote
48 hours from the first call
The proof, with the numbers attached to it
$30M+
Annual revenue impact
Our longest running hospitality program, across cruise and resort brands. The figure is the client's, measured on their revenue, and the case study behind it walks through how the program got there. Read the case study.
Thirteen more case studies sit behind the industries above, covering financial services, software, telecom and multi-brand portfolios. Every number on them belongs to a real program, and none of them name a client.
Your industry is not on the list
Then it is almost certainly on the services side instead. The eight pages above exist because those are the industries we have published programs and case studies for. The programs themselves are not industry specific, and the right first call sorts out fit faster than any page can.