SOC 2 TYPE II · PCI · HIPAA
HIPAA-Compliant Healthcare Call Center & Patient Support
HIPAA-compliant nearshore patient support & healthcare call center. Appointment scheduling, member support, bilingual teams. SOC 2/PCI. Quote in 48 hrs.
95% CSAT
across 48 brands
40–50%
lower CX costs
2002
US-owned since
SOC 2
Type II compliant
The Nearshore Advantage
Offshore saves money on the spreadsheet and costs you on the phone. World Connection is a US-owned nearshore call center, headquartered in Boise, Idaho, delivering from 100% in-office teams in Guatemala City, in your time zone. You get the cost savings of outsourcing without the overnight handoffs, accent friction, and quality gaps that make offshore support a false economy. US-owned since 2002, SOC 2 Type II audited, PCI DSS and HIPAA compliant, 95% CSAT across 48 brands.
What healthcare support outsourcing covers
Patient Appointment Scheduling
Patient appointment scheduling, reminders, and rescheduling, designed to reduce no-shows and protect provider revenue.
Patient & Member Support
Patient and member support, eligibility, benefits, billing questions, and general inquiries handled with empathy and accuracy.
Insurance & Claims Support
Insurance and claims support, status, documentation, and escalation handled inside documented HIPAA controls.
Telehealth & Digital Support
Telehealth and digital support, tech help, portal and app assistance, and access issues for virtual care.
Bilingual Dedicated Teams
Bilingual English/Spanish, nearshore in your time zone, dedicated teams trained on your systems and protocols.
Compliance & Scaling
SOC 2 Type II, PCI DSS and HIPAA compliant, 100% in-office. Start from 10 seats, no enterprise minimums.
Reduce no-shows with better scheduling
Empty appointment slots are lost revenue and disrupted care. Our teams own the scheduling workflow, booking, confirmations, reminders, and rescheduling, with healthcare-trained agents who handle patients with the tone and accuracy the moment requires. Fewer no-shows, fuller schedules, and staff freed from the phones to focus on care.
Built for HIPAA from the ground up
Protected health information demands more than a promise. We run 100% in-office teams with physical access controls, role-based access, encrypted communications, documented QA, and audit-ready records, SOC 2 Type II audited and HIPAA compliant. Agents handle PHI safely by phone inside documented procedures, so the security story you tell your compliance team and your patients actually holds up. Work-from-home models can't offer that.
Bilingual, empathetic, patient-first
Healthcare conversations are high-emotion and high-stakes. We hire for empathy, train on your protocols and disclosures, and staff bilingual English/Spanish teams so every patient is understood. Dedicated agents who know your systems and your standards protect both your CSAT and your compliance posture, and free your clinical staff to do clinical work.
How onboarding works
Week one we scope your program, systems, HIPAA requirements, and escalation paths. We recruit and train a dedicated, healthcare-trained team on your protocols, run a supervised go-live, and tune from real data. Most programs are live within a few weeks, and you get a real quote in 48 hours, not a drawn-out enterprise sales cycle.