BPO Services From a US-Owned, Nearshore Partner
US-owned BPO services: customer service, back office, order processing & more. Nearshore, SOC 2 audited, from 10 seats. Quote in 48 hours.
95% CSAT across 48 brands
40–50% lower CX costs
Proven since 2002
Get Your BPO Call Center Plan Now
Meet with our executive team for a custom BPO plan within 48 hours.
What is business process outsourcing (BPO Services)?
Business process outsourcing is the practice of contracting a specialist provider to run a specific business function on your behalf. It splits into front-office BPO (customer-facing work like service, support, and sales) and back-office BPO (internal work like data entry, order processing, and administration). The goal is the same either way: lower cost, higher quality, and the ability to scale a function up or down without hiring, training, and managing the staff yourself.
Order management — order entry, phone orders, and fulfillment support, PCI DSS compliant.
Appointment setting and lead generation — qualified meetings booked into your systems.
Back office — data entry, order processing, returns, chargebacks, and admin support.
Technical support — dedicated tier-1 teams that mirror your product.
Customer service and support — voice, chat, email, and social across your channels.
BPO services we provide
Why choose World Connection as your BPO partner
Nearshore delivery in your time zone — cut costs 40–50% without going offshore.
Dedicated teams, not a shared pool. Start from 10 seats with no enterprise minimums.
SOC 2 Type II audited, PCI DSS and HIPAA compliant, 100% in-office teams.
95% CSAT, a 12-year average client tenure, and direct access to ownership.
US-owned since 2002, 1,200 team members, bilingual English and Spanish.
Starting at 10 callers. Swift scale-up of bilingual teams and direct access to US-based senior leadership.
How a BPO engagement works
We scope the function you want to outsource, then recruit and train a dedicated team on your processes, scripts, and systems, run a supervised go-live, and manage the program to your quality standards. You get a real quote in 48 hours and most programs are live within a few weeks — not the long enterprise sales cycle you get from the large legacy BPOs.
Meet the Owner.
Get a Plan in 48h.
Efficient BPO is the engine of your operational success. World Connection provides a dedicated support extension from our Guatemala City hub, ensuring high-security compliance for every process. As a US-owned firm established in 2002, we help growing brands slash service and back-office costs by 40–50% while maintaining elite quality. Seamlessly scale your operations without the burden of in-house hiring or the complexity of offshore management.