10 Questions to Ask a Nearshore BPO. Free RFP Template

The ten questions weak providers cannot answer, what a good answer sounds like, and a scoring sheet you can print and take into the room.

Ten questions, with the red flag for each

A printable scoring sheet

Proven since 2002

Get the free template

Enter your details, we email it right over. No call required.

Every Vendor Answers the Standard RFP the Same Way

Rate, headcount, SLA table. Ask those three and you get three identical decks. This free template is the other ten questions, the ones a weak provider cannot answer without admitting something. Each one comes with what a good answer sounds like and the red flag that tells you to keep looking, plus a scoring sheet for comparing three vendors side by side. No sales call required; we email it straight to you.

What's inside the template

Ten questions covering site, team, attrition, English, supervision, pricing, time zones, security, SLAs, and people.

A good answer and a red flag for every question, written plainly.

A printable scoring sheet with suggested weights for three vendors.

How to read the total, including when one low score should outweigh it.

What "fully loaded" is supposed to include, so you can spot a quote that is missing something.

Why we made it free

Because we answer all ten in writing. Handing buyers a sharper set of questions is only a risk for providers who would rather not be asked them. If you use this template on us and on two competitors, we are comfortable with how that comparison goes.

Who it's for

Anyone running an outsourcing evaluation: founders, ops and CX leaders, procurement, and the person who has been handed a shortlist and a deadline. Useful whether you are comparing nearshore providers or nearshore against offshore.

Prefer to skip the template and just talk?

If you already have your questions and just want our answers, send them over. We respond in writing and scope a real quote within 48 hours, and you talk to the owner, not a handoff.

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Frequently asked questions

Is the template really free?

Yes, completely free. Enter your name, work email, and company, and we email it to you. No call required.

Can I use it on providers other than World Connection?

That is the point. The scoring sheet has columns for three vendors. Use it on us and on whoever else is on your shortlist.

What is the single most important question on the list?

Attrition, measured properly, with a date attached. It predicts the quality you will actually receive better than anything else on the sheet, and it is the number weak providers are least willing to give you.

Does it cover offshore providers too?

Yes. Nine of the ten apply to any outsourcing provider anywhere. The time zone overlap question is where nearshore and offshore separate.

Can I just get your answers instead?

Yes. Send us the ten questions and we will answer them in writing, along with a real quote within 48 hours.