Peak Is a Date, Not a Surprise. Free 2026 Playbook

What a spike really costs four different ways, how many weeks you actually need, and what breaks when you start late.

Four staffing options priced side by side

A 10-week countdown to peak

Proven since 2002

Get the free playbook

Enter your details, we email it right over. No call required.

The Forecast Was Never the Problem

You know when your peak is. You have known since last year. What goes wrong is that the staffing decision slips eight weeks, and by then the only options left are the expensive ones. This free playbook prices four ways to cover the same spike, shows what each one is actually good at, and lays out the ten-week schedule that separates a trained team from a staffed room. No sales call required; we email it straight to you.

What's inside the playbook

Four ways to cover a peak, priced on the same worked example.

Where each option genuinely wins, including offshore surge.

A ten-week countdown from signature to a trained team on the floor.

The four things that quietly break when the decision slips.

Five questions to ask any peak vendor before you sign.

Why we made it free

Peak staffing is decided months before anyone talks to a vendor, and most of that thinking happens without us in the room. We would rather you make that decision well. The playbook includes the cases where the answer is not a nearshore team, because a guide that only ever points at us is not worth reading.

Who it's for

Ops, CX, and support leaders at retail and e-commerce, health plans, tax and accounting, travel, home services, and SaaS businesses with a season. If your volume is about to double and you have not signed anything yet, this is written for you.

Prefer to skip the guide and just talk?

If your date is close and you need a number now, skip the playbook. Send us your forecast and your start date, and we will scope it and come back within 48 hours, including an honest answer about whether there is still time to do it properly.

Build Your Plan

Frequently asked questions

Is the playbook really free?

Yes, completely free. Enter your name, work email, and company, and we email it to you. No call required.

How late is too late to staff a peak?

The playbook works backwards from the first day of peak and shows ten weeks as the point where a trained team is still realistic. Later than that and you are trading away training time, which is what shows up in CSAT.

Does it only argue for nearshore?

No. It prices overtime, onshore temps, offshore surge, and dedicated nearshore on the same worked example, and says plainly which programs each one suits. Offshore surge is the cheapest line on the chart and the guide says so.

Where do the cost figures come from?

They are arithmetic on the published market rate ranges printed in the guide itself, applied to one worked example. The method is shown so you can run it against your own volume.

Can I just get a quote instead?

Yes. Skip the playbook and send your forecast and start date. We scope your program and give you a real number within 48 hours.